Managed Services for a large private sector bank
Problem Statement
A leading private sector bank with large Pan India Process wanted to manage outreach center at Tier-2, Tier-3 cities in India. They were looking partners who will manage the entire facility, staffing , training and managing the processes at these outreach centers.
Our Solutions
We managed this managed Services e engagement by customizing our offering to suit customer need.
- Sourcing right skilled people from local colleges, local talent pool etc as per customer needs.
- Leasing facilities and making them operations ready.
- Periodic Audits and quality management processes.
- 2 week of customized training on customer process and operations.
- Deploying required IT assets to manage the operations.
- Continuous Engagement programs to enhance the employee productivity.
